Technical Support for Distance Learners

Learning Technologies Support Staff

 

pic Alice CrispAlice Crisp
Director of Learning Technologies
Office - Rm 230, TEDC
Phone: (828) 694-1890
BA Psychology, M.A.Ed. Counselor Education, MA Distance Instruction Certificate from East Carolina University, Greenville, NC

Responsibilities for Faculty:

  • Works with curriculum and continuing education faculty to set up and deliver online education. (Contact Alice for online training materials, course shells and access to VLC courses.)

  • Chairs the Distance Learning Standing Committee

  • Writes grants for professional development opportunities for faculty and staff.

  • Creates faculty training opportunities. Online training for using Moodle for courses available for faculty or adjuncts with contracts and accounts. Contact Alice or Pat.

  • Writes system level Service Agreements for delivering ITV and online courses or programs to sister community colleges and coordinates delivery with Media Services.

  • Supervises the Open Lab in TEDC 102 and work-study students in the lab.

  • Supervises Learning Technologies Support staff (below), and oversees BRCC TV (Morris-Broadband Educational TV channel Ch 112 on converter box Ch 81.1 on QAM tuner. Works with faculty to identify educational content for cable and streaming internet viewing.

Responsibilities for Students:

  • Assists with online and email account set up and maintenance via phone support and online tutorials.

  • Conducts face to face Moodle Orientations

  • Delivers phone and in-person support for technical issues with Moodle (online platform)

  • Available by request of faculty for in class presentations and/or games regarding online education

  • Hires and supervises Work-Study students for the Open Lab in TEDC 102

Other:

Committees: Chair, Distance Learning Committee; QEP Implementation; ACA Redesign, etc.
2013 Dr. Molly A. Parkhill Staff Person of the Year Award

 


 

image Pat HorlickPat Horlick
Instructional Designer
Office - Rm 229, TEDC
Phone: (828) 694-1852
AS Graphic Design Technology, AA Liberal Studies, Santa Fe Community College, BA Interdisciplinary Studies (Fine Art/ Social & Behavioral Sciences), University of Central Florida, MA, Library and Information Science, University of South Florida, State of FL Certified Teacher, Instructional Media

Responsibilities for Faculty:

  • Provides services that support College faculty in the quality design, development and delivery of online courses.

  • Assists faculty to translate learning outcomes into appropriate learning activities and assessments.

  • Creates written and interactive tutorials and reference materials for a wide variety of technologies.

  • Collaborates directly with the Director for Leaning Technologies, Deans and faculty to manage observations of and quality for online courses.

  • Assists in selection, testing and implementation of Moodle Modules and Blocks.

Responsibilities for Students:

  • Provides troubleshooting support for online students for basic technical Moodle support.

  • Assists with in person and online Moodle Orientations and written tutorials.

 


 

image of Jeanne MetzgerJeanne Metzger
Webmaster/Web Services Coordinator
Office - Rm 233, TEDC
Phone: (828) 694-1894
BFA in Graphic Design from Georgia State University, and AAS in Web Technologies from Blue Ridge Community College

Responsibilities for Faculty and Staff:

  • Develops page templates in and maintains the Drupal content management system

  • Assures that college websites meet usability, established standards, and ADA requirements

  • Builds and maintains mySQL databases to provide dynamic content for the college's website.

  • Develops web applications to extract data from mySQL databases for use on college websites using PHP

  • Manages google analytics
  • Consults with departments and the Web/Marketing Committee regarding designing and developing web content.
  • Administers and maintains Resource25 back-end database and 25Live Event Management System.
  • Performs duties related to Moodle online learning platform.

Responsibilities for Students:

  • Provide support for students taking online course and hybrid courses especially troubleshooting log-in and connectivity issues.

 


 

Leah Knowles
Open Lab Coordinator / DL Support
Office - Rm 227, TEDC
Phone: (828) 694-1646

Duties: Schedules and supports Open Lab Monitors. Works with faculty to create online course shells.

 


 

Jim Plover
DL/TV Support
Office - Rm 126, TEDC
Phone: (828) 694-1754

Duties: Creates multiple schedules for BRCC TV. Assists with online course shell creation for faculty.