Your Success Is Our Mission

Technical Support for Distance Learners

Learning Technologies Support Staff

If you are unable to log into Moodle or have a general technical issue or questions,
please contact the Blue Ridge Community College IT Help Desk at:

helpdesk@blueridge.edu or (828) 694-1895

If you are an instructor or student and need assistance with Moodle, please contact:

Leah Knowles
Office - TEDC 227
(828) 694-1646
dl_knowles@blueridge.edu 

or contact the IT Help Desk:
helpdesk@blueridge.edu
(828) 694-1895

 


 

image Pat HorlickPat Horlick
Instructional Designer
Office - TEDC 324
Phone: (828) 694-1852
AS Graphic Design Technology, AA Liberal Studies, Santa Fe Community College, BA Interdisciplinary Studies (Fine Art/ Social & Behavioral Sciences), University of Central Florida, MA, Library and Information Science, University of South Florida, State of FL Certified Teacher, Instructional Media

Responsibilities for Faculty:

  • Provides services that support College faculty in the quality design, development and delivery of online courses.

  • Assists faculty to translate learning outcomes into appropriate learning activities and assessments.

  • Creates written and interactive tutorials and reference materials for a wide variety of technologies.

  • Collaborates directly with the Director for Leaning Technologies, Deans and faculty to manage observations of and quality for online courses.

  • Assists in selection, testing and implementation of Moodle Modules and Blocks.

Responsibilities for Students:

  • Provides troubleshooting support for online students for basic technical Moodle support.

  • Assists with in person and online Moodle Orientations and written tutorials.

 


 

Leah Knowles
Open Lab Coordinator / DL Support
Office - TEDC 227
Phone: (828) 694-1646

Duties: Schedules and supports Open Lab Monitors. Works with faculty to create online course shells.

 


 

Jim Plover
DL/TV Support
Office - TEDC 126
Phone: (828) 694-1754

Duties: Creates multiple schedules for BRCC TV. Assists with online course shell creation for faculty.